Individual Contributors and Managers

• Basic Selling Skills – Improve your 1 on 1 selling skills

Understand the process of sales, selling benefits, buying motives of customers, questioning techniques, handling responses, closing a sale etc. The course can be made very interactive with emphasis on ‘learn by doing’

• Making Effective Business Presentations

Structure of a business presentation, selecting content, communication (verbal / non verbal), using media etc.

• Social Styles – Understand different social styles and improve inter-personal communication.

Understand the different social styles and how to identify them. Social styles of team members and how to enhance your communication by flexing your style.

First Line Managers

• Situational Leadership – How to improve your leadership impact

Identifying task-development level of team members. Learning to flex leadership behavior according to task-development level. Learn the basics of empowerment.

• GROW your followers – Improve your coaching technique

Learn 1 on 1 coaching technique by understanding the most widely used model in business organizations. Learn about feedback and consequences. Practice your skill using GROW model.

Second Line Managers

• 360 Feedback & Coaching – Collect and collate information about a senior manager from colleagues, subordinates, line-manager, others to understand strengths and areas for improvement.

Engage in a 3-way contract with line-manager, coach and associate to identify development actions and follow-up plans.

• Executive Coaching – 1 on 1 coaching with senior managers

A partner who brings fresh perspectives on personal challenges, enhanced decision-making skills, greater interpersonal effectiveness, and increased confidence.

HR & Non HR Professionals

• Writing Job Descriptions – Equip employees and line managers to write and review job descriptions.

• Managing Performance – Provide insight about the system and enable people in the organization to implement, practice and thereby ensure organizational efficiency and competitiveness.

• Managing Compensation & Benefits-Provides tools in managing the administration of the system.

• Labour Law-Prepare people in Non Management employee administration to understand and practice the minimum requirement of law about employment, non employment, terms of employment and condition of service.

• Managing Change– Knowing why and how a change process is to be managed.

• Interviewing Skills-People are the best assets and in selecting those interviewers need to be prepared to make the best judgment.

• Developing Competencies-In order to perform in the best possible manner people should be developed through a Competency Framework. This course will enable the managers and employees to implement and practice people development through the framework.

• Talent Management-In this competitive world retention of talent is as important as acquiring talents. HR has a big role in managing the career of the talents in the organization to ensure retention and